課程內容 |
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To familiarize participants with the best practices and methodologies to manage vendors who provide Information Technology (IT) outsourced services with special emphasis on sole source providers. Use real cases as examples to enhance the learning experience.
Day 1
1. Vendor Management
• Strategic Fit
• Cultural Fit
• Operational Fit
• 7 Critical Elements
2. Global Vendors
• Cultural differences
• Trust factor
• Communications
• Technology Sharing
• Customer Service
• Company organization
3. Vendor Relationships
• Win-Win
• Buyers Market
• Sellers Market
• What’s in it for me (WIIFM)
• Vendor’s desire to do business
• Buyers alternatives
• Vendor’s competitive position
4. Vendor Education
• Why
• Type
• Who
• Where
• Justification
GLOBAL VENDOR MANAGEMENT TRAINING (continued)
5. Vendor’s ability to perform
• Frequency or volume of orders
• Lead times
• Quality
• Product or service expertise
• Order backlog
• Productivity efficiency
• Flexibility
• Available capacity
• Location
DAY 2
6. IT Outsourcing Metrics
• People
• Technology
• Process
7. Vendor Contract Compliance
• SLAs performance matrix
• Customer Service
• Specs
• Spirit of Agreement
• Contract Law-China & US
8. Vendor Market Flexibility
• Market awareness
• Response capability
• Communications
• Geographic location
• Logistics
9. Sole Vendor Management
• Top management involvement
• Technical competence
• Service/support
• Equipment capabilities
• Industry status
• Customer commitment
10. Real Case Experiences
• Open class discussion
Mr. Kelley has over 30 years of key leadership roles with multi-national companies. His
responsibilities covered Sourcing, Purchasing, Supply Chain, Operations, Materials,
Finance, Customer Service, Strategic Planning, Logistics, Quality Assurance and
Information Systems. International business experience spans nine countries in the Far
East, five countries in Europe, as well as Mexico and Canada.
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